Terms of Service
These terms explain the basic rules for using GottaGet.ai, buying from the collection, arranging delivery, and sharing content with the community.
Last updated August 27, 2026
01
Accounts and access
If you create an account, provide information that is accurate enough for us to support your orders and saved features. Keep your sign-in access private and tell us if you believe someone has used it without permission. You are responsible for activity carried out through your account.
02
The collection
Product descriptions, images, prices, availability, stock information, and delivery details can change as the catalog changes. We work to keep the storefront current, but a product is available only when the current catalog and order confirmation say it is available.
03
Purchases and payment
An order is ready to move forward after the checkout and payment checks complete. Payment is handled through the provider shown at checkout, and we use the returned payment status to confirm and support the order. If a payment check needs review, the order may wait for confirmation before fulfillment. A newly purchased gift card expires 24 calendar months after its payment is confirmed. A legacy gift card with no expiry date stored remains undated. Referral reward gift cards keep their stated 12-month validity. If you use part of a gift card before expiry, its remaining balance and redemption history remain on the card, but the remaining balance cannot be used after the expiry date.
04
Delivery and appointments
Delivery options depend on the item and destination. White-glove delivery, assembly, requested windows, and appointment details are offered only when the order supports them. A requested window is a request until it is confirmed, and delivery timing can change when an item, carrier, or destination requires it.
05
Returns and exchanges
The storefront currently represents a 30-day request window from delivery for eligible items. Submit a return or exchange request through the account tools when available. Each request is reviewed against the item and order details before a refund, replacement, or next step is confirmed.
06
Reviews and community submissions
You may submit honest review text, product photos, and room images when a feature accepts them. Share only material you created or have permission to use. Do not submit unlawful, threatening, deceptive, private, or infringing material. We may review, decline, or remove submissions so the storefront remains useful and safe.
07
Acceptable use
Use the storefront, account tools, room builders, and support features for their intended purposes. Do not probe, disrupt, overload, scrape, impersonate another person, bypass access controls, or use information from the site to harm someone. We may restrict access when activity puts the storefront, customers, or service providers at risk.
08
Tools and changes
Wishlists, room builders, tracking tools, care resources, and other storefront features may be updated, paused, or removed as the service develops. We may also change these terms when the store, products, delivery options, or customer tools change. The version shown on this page is the version that applies to current use.
Need help with an order?
Ask before you place the next order.
For questions about products, delivery, returns, account access, or these terms, contact Richard at GottaGet.ai. Please include your order number when your question concerns an existing purchase.